Help Center
Find answers fast; we’re here when you need us.
For Suppliers
Application, verification, storefront & product management.
Provide company details, tax ID and sample catalog pages. After approval, set up your storefront.
Choose the right category; provide clear titles and technical specs (material, dimensions, certificates).
Use at least 1200px images, a clean background, and do not include watermarks or phone numbers in images.
Buyers can contact you from product or company pages. The average response time varies depending on the supplier.
For Buyers
How to find suppliers/products and communicate effectively.
Use categories, HS Code & filters; check factory profiles and certifications.
Send a message using the contact form. A copy of your message will be sent to your email. Include part numbers, preferred specs, annual volume, quality/cert expectations, and delivery/payment preferences.
Include requested sample quantity, test criteria, and preferred Incoterms in your initial message.
Account & Security
Login, verification, and data requests.
The confirmation link in your inbox is valid for a limited time; request a new one if expired.
You may contact us regarding any data deletion or portability requests.
Membership & Billing
Plans, renewals, cancellations, and taxes.
There is no per-deal commission; we use a simple subscription model.
Credit/debit cards are supported. E-invoice is available.
Cancellations follow applicable legal obligations; details are outlined in the membership agreement.
Content Policies
Listing compliance; prohibited/restricted items.
Content violating IP or safety rules will be removed.
Hazardous chemicals, weapons, and licensed items are prohibited.
Report suspicious content to: info@commervia.com
Short FAQ
Quick answers to common questions.
No. We don’t charge per-deal commissions; the revenue model is subscription.
Discovery and messaging are free.
Yes! A Verified Supplier badge is granted through company documents and third-party checks.
Popular Solutions
Check the file size and format; if the issue persists, please submit a support form.
Check your spam folder; system e-mails may be delayed by a few minutes.
Download and view it from the ‘Subscriptions & Invoices’ section of your account.
Change the category from the ‘Edit’ section of the product page.
Contact us via the Contact page regarding the infringed product.
Can’t find your answer?
Reach out to us. Average response target: 1 business day (09:00–18:00, GMT+3).
The content here is designed to help you reach the right supplier and manage your Commervia experience smoothly. If you need additional support, you can always contact our team via the Contact page.